Predefined reports
Distribution, answered, unanswered, SLA, agent availability, pause durations, detailed drill-downs, and many more are available immediately.
Asternic Call Center Stats PRO brings queue analytics, drill-down visibility, realtime controls, recordings, and automation together in a single browser-based management interface.
Asternic Call Center Stats provides detailed reporting on queue activity in Asterisk: answered and abandoned calls, wait times, service levels, time-based distributions, agent sessions, pause activity, recordings, and more.
It also includes real-time dashboards, advanced search, queue and agent controls, report exports, custom report design, and a REST API for integrations.
The capabilities below come directly from the original product site content, reorganized into a cleaner, mobile-friendly card layout.
Distribution, answered, unanswered, SLA, agent availability, pause durations, detailed drill-downs, and many more are available immediately.
Queue events and report fields include contextual descriptions so supervisors can understand data without leaving the report.
Review queue behavior visually without browser plugins, including bar chart details on hover or tap.
Find calls by caller ID, agent, queue, unique ID, duration, and date range from the built-in search interface.
Every grid can be exported for presentation or spreadsheet analysis, keeping managers and auditors in sync.
Move from summary metrics into detailed call flow and event records with a single click.
Queue activity is processed continuously so current-day reporting and dashboards stay fresh.
Display and download call recordings directly from detailed records when recording is enabled.
Assign roles, queues, agents, and actions with fine-grained access control across the application.
Map queue and agent identifiers to friendly business names for cleaner reports.
Send selected reports by email at scheduled times and alert stakeholders when thresholds are exceeded.
Integrate Asternic data into your own applications and customize formulas or columns without editing source code.
Users highlight both the product depth and the responsiveness of the support team.
“Great handy piece of software you've made. Have been using it together with * since 2005 in our non-profit organization. Very pleased.”
“Thank you so much for making my life easier in monitoring calls, though I'm just using a trial version yet customer support replied to my ticket really quick. I'll update you once I pass some recommendation with my boss about your product and I'll be glad to recommend your product to my colleagues. More Power!!!”
“I dont remember having a fastest and concise answer from any support department before.”
“Let me also congratulate you on what a fantastic job you have done on all your products. They are clean, easy to use, useful and easy to install. FOP2 is just brilliant. Seriously. Excellent job.”